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Delete Your Account

Last updated: November 2, 2026

You may delete your Optima account at any time. Account deletion is final and cannot be undone.

Confirmed by SMS code: in-app deletion is confirmed with a one-time code sent by SMS to your phone number. No password is needed. If you cannot receive the SMS, use the email request below, which is verified by the email address from which the request is sent.

How to Delete Your Account — In-App

  1. Open the Optima app on your phone
  2. Open the menu and tap your name at the top of it to reach your Profile
  3. Scroll to the bottom and tap Delete my account (מחק את חשבוני)
  4. Read the warning and tap Send confirmation code (שלחו קוד לאישור). A one-time code is sent by SMS to your phone number
  5. Enter the code and tap Delete permanently (מחק לצמיתות)

How to Delete Your Account — Web Request

If you no longer have access to the app, email us at contact@optima-shield.appfrom the email address associated with your account, with the subject “Delete My Account”. We will verify your identity and process the deletion within 7 business days.

What Is Deleted Immediately

  • Your full name, email, and phone number are anonymized
  • Your profile photo is deleted
  • Your account is deactivated — you can no longer log in
  • Your device tokens are revoked — no more push notifications
  • Your current location is removed

What Is Retained

For operational history, safety audit, and legal compliance, the following data is retained. Your profile is anonymized, but some of these records may keep identifiers, as noted below:

  • Event records you participated in (so the event history remains complete for other team members)
  • Chat messages you sent to group chats (other participants still see them, shown under “Deleted User”)
  • Security and activity logs and incident records. They may keep identifiers such as email, phone, name, and IP address, for security and audit
  • Location points already recorded are deleted automatically when their retention period ends, not at the moment of account deletion
  • Recorded chases are kept without a time limit and are not deleted automatically, also not when the account is deleted. Your name in them is replaced with “Deleted User”

Anonymization means: your name is replaced with “Deleted User” and your email and phone are removed from your account. Security and activity logs and incident records may still hold those identifiers.

Direct Chat Messages

Your one-on-one chat messages remain visible to the other participant, but your identity is shown as “Deleted User”.

Photos You Attached to Incident Reports

Photos attached to faults or events remain part of the incident record. The link to your account is removed, but the report may still show the name you had when you filed it.

Data Retention After Deletion

  • Event and chat data — retained indefinitely
  • Audit log — retained for investigation and oversight
  • Crash reports — retained up to 90 days

Contact

For questions about account deletion:

See also: Privacy Policy | Terms of Service