Delete Your Account

Last updated: April 19, 2026

You may delete your Optima account at any time. Account deletion is final and cannot be undone.

🔐 No SMS verification required: in-app deletion requires only your current password. Email-based deletion is verified by the email address from which the request is sent. No SMS / OTP is needed — this is important for international users who may not be able to receive Israeli SMS.

How to Delete Your Account — In-App

1. Open the Optima app on your phone
2. Tap the Settings tab (bottom navigation)
3. Tap Profile
4. Scroll to the bottom and tap Delete Account
5. Confirm the deletion

How to Delete Your Account — Web Request

If you no longer have access to the app, email us at [email protected]from the email address associated with your account, with the subject “Delete My Account”. We will verify your identity and process the deletion within 7 business days.

What Is Deleted Immediately

• Your full name, email, and phone number are anonymized
• Your profile photo is deleted
• Your account is deactivated — you can no longer log in
• Your device tokens are revoked — no more push notifications
• Your location data is permanently deleted

What Is Retained

For operational history, safety audit, and legal compliance, the following data is retained in anonymized form (no longer linked to you personally):

• Event records you participated in (so the event history remains complete for other team members)
• Chat messages you sent to group chats (other participants still see them, but without your identity)
• Audit log entries for sensitive actions you performed (retained up to 12 months)

Anonymization means: your name is replaced with “Deleted User”, your email and phone are removed, and no personal identifier remains that could link the data back to you.

Direct Chat Messages

Your one-on-one chat messages remain visible to the other participant, but your identity is shown as “Deleted User”.

Photos You Attached to Incident Reports

Photos attached to faults or events remain part of the incident record but are no longer associated with your identity.

Data Retention After Deletion

• Anonymized event and chat data — retained indefinitely
• Audit log — retained up to 12 months
• Crash reports — retained up to 90 days

Contact

For questions about account deletion:

• Email: [email protected]

See also: Privacy Policy | Terms of Service