Support
Support
Last updated: November 1, 2026
Emergency Notice
Optima is not a replacement for emergency services. In an emergency, dial 100 (Police), 101 (Magen David Adom / ambulance), or 102(Fire & Rescue).
Contact
General Questions & Support
Email: contact@optima-shield.app
Response time: within one business day.
Abuse Reports / Offensive Content
Email: contact@optima-shield.app
We commit to reviewing every report within 24 hours and taking action as needed (content removal, user blocking, account termination).
Frequently Asked Questions
How do I get an account?
Optima is an invite-only application. Self-registration is not available. To join, contact your settlement administrator — they can provision an account for you through the admin panel.
How do I delete my account?
In-app: Menu → your name → Delete my account. Confirmed with a one-time SMS code.
By email: Send a request to contact@optima-shield.appfrom the account’s email address. No SMS code is needed for an email request.
See the full instructions at /en/delete-account/.
How do I report abuse?
In-app:long-press a message → “Report” → pick a reason (spam / harassment / sexual / hate / classified / other).
By email: contact@optima-shield.app with a screenshot and description.
How is my location used?
The full explanation is in the Privacy Policy.