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Terms

Terms of Service

Version 12

1. Introduction

Welcome to the Optima application (the “App”). These Terms of Service (the “Terms”) constitute a legally binding agreement between you and the Optima system management (“we”, “our”, the “Service”) regarding your use of the App.

By accessing or using the App, you agree to these Terms. If you do not agree, you must not use the App.

2. Description of the Service

Optima is a coordination tool for civilian volunteer community safety teams in Israeli settlements. Core capabilities include:

  • Real-time operational map with team positions
  • Coordination of security incidents and drills
  • Chat for professional team communication
  • Incident journal and action logging
  • Community readiness levels
  • Patrol and mission management
  • Location sharing by explicit user action — see Section 6
  • Multi-domain operations (security, emergency response, community)

Optima is a private tool. It is not a government app and is not affiliated with emergency services (police, fire, MDA, Home Front Command). For real emergencies, dial 100 / 101 / 102.

3. Eligibility and Account Access

  • The App is intended for users 18 years of age and older only.
  • Access is invite-only. Each account is created by a settlement administrator. Users cannot self-register.
  • You must provide accurate information and maintain the confidentiality of your login credentials.
  • You are responsible for all activity under your account.

4. Acceptable Use

You agree to use the App only for its intended purpose. You agree NOT to:

  • Use the App for any illegal, harmful, or unauthorized purpose
  • Harass, threaten, or intimidate other users
  • Post content that is obscene, defamatory, discriminatory, or incites violence
  • Impersonate any person or entity
  • Attempt to gain unauthorized access to the App or other accounts
  • Attempt to access data of another organization or of other users beyond what your permissions allow
  • Reverse-engineer, decompile, or attempt to extract source code from the App
  • Upload viruses, malware, or any harmful code
  • Use automated tools to access or use the App
  • Share your account credentials with others
  • Use the App in any way that could damage, disable, or impair the service

5. User-Generated Content (UGC)

The App allows users to post chat messages, photos, and event reports. You retain ownership of your content but grant us a license to store and display it as needed to operate the service.

5.1 UGC Policy

The following content is strictly forbidden:

  • Hate speech, discrimination, or harassment based on any protected class
  • Sexually explicit or pornographic content
  • Content involving minors in inappropriate contexts
  • Threats, incitement to violence, or glorification of violence
  • Content promoting illegal activities or dangerous goods
  • Spam, advertising, or commercial solicitation
  • Copyrighted material without proper authorization
  • False or misleading information during emergencies
  • Personal information of others without consent (doxxing)

5.2 Reporting and Blocking

Every user can report messages or block other users from within the App:

  • In-app:long-press a message → “Report” → choose a reason (spam, harassment, sexual, hate, classified, other).
  • Email: contact@optima-shield.app

24-hour commitment: We commit to reviewing every report within 24 hours and taking action as needed — content removal, user blocking, or account termination based on violation severity.

5.3 Content Moderation

Chat messages are stored on our servers and are not protected by end-to-end encryption. Some messages are stored in encrypted form, and their content is inaccessible — including to us. Message content is reviewed solely by an authorised employee, solely to handle a report that has been received, and only to the extent that the content is accessible. All Optima users are invite-only and admin-provisioned, substantially lowering UGC abuse risk compared to public chat platforms.

We reserve the right to remove any content that violates these Terms or the law, without prior notice. Repeated violations may result in account termination.

6. Location Sharing — User-Initiated, Opt-In Sessions

The App does not collect or transmit location unless the user has turned it on. Location sharing starts only through an explicit action of the user, in one of four modes:

6.1 Manual Broadcast

  • You start a Manual session by tapping the share-location icon in the app header, and you may choose a duration, including “until turned off”, up to the limit set by your organization if it set one. Without such a limit, sharing continues until it is stopped.
  • Manual broadcast also starts when the user answers “On my way” or “Seen” to an “Emergency Mobilization” alert, including from the notification itself, and also when the answer is given through another channel of the same person, such as another device or the keypad of a voice call. “Unavailable” starts nothing. For an ordinary dispatch that is not an Emergency Mobilization, “Seen” starts no sharing: a separate question, “Location sharing”, appears, and sharing starts only if the user answers “Allow”. An alert that comes from another organization has no answer, and sharing starts only if the user taps “Share location” in a separate question. When no duration is chosen, the organization’s time limit applies, and if there is none, sharing continues until it is stopped.
  • While sharing in the background, the operating system shows an indicator: a persistent notification on Android, and a status-bar indicator on iOS while the App is in the background. If the operating system does not allow the notification to start, sharing may run without it. With the “while the app is open” option there is no system indicator, and sharing is shown on the location button on the map.
  • You may stop sharing at any time by tapping the location button on the map.
  • A session with a time limit ends when the limit runs out. Sharing also ends when you sign out, when the account is blocked or deleted, when someone your organization authorized stops it, and when 30 consecutive days pass with no location point and no contact from the device. Loss of reception does not end sharing.
  • Your location during a session is visible as described in the Privacy Policy, section 2.2.6.

6.2 SOS Broadcast

  • Activated by a long-press on the SOS button, to prevent accidental activation.
  • An SOS broadcast is not closed because of silence or loss of reception.
  • An SOS broadcast shows the same system indicator as a Manual broadcast: a persistent notification on Android and a status-bar indicator on iOS.
  • Your location during an SOS session is visible to all members of your organization, to organizations linked to it through a regional group, to chained settlements (Interconnectivity), per the organization’s configuration, and to another organization you chose to keep sharing your location with. An organization may choose to share SOS calls with another organization too. If the organization created a live view link, the location is also shown to anyone holding the link. OPTIMA administrators can view location to operate the system. Details are in the Privacy Policy.

6.3 Sharing in Response to a Request

  • Your organization may send you a request to share your location. Sharing starts only if you accept the request.

6.4 Chase

  • You start a chase yourself and choose who sees it: the whole organization or your team. An organization may choose to share chases with another organization too. During a chase your location is sent continuously and your route is stored.
  • A chase continues until you stop it with the stop button, an organization administrator ends it, or you sign out. A recorded route is kept without a time limit and is not deleted automatically. Details are in the Privacy Policy.

6.5 Privacy Invariant & Deletion

When no location sharing and no chase is active, the App does not transmit location continuously, in the foreground or in the background. Outside sharing and chases, location is sent only when the user chooses to in a single action, such as sending a location in chat, attaching one to a report or giving a command to the AI assistant, and it is stored as part of that message, report or command. There is no passive collection and no tracking that starts without an action by the user. Retention and deletion of location data, including how to request deletion, are set out in the Privacy Policy.

6.6 Sharing Data Between Organizations

An organization may choose to share information with other organizations it has a connection with, as described in the Privacy Policy. The organization is responsible for the rights it gave: what it shared, with whom and for which roles. A right applies without approval by the receiving organization. Information received from another organization is subject to these Terms, like any other information in the system.

6.7 External AI Service

Some features use an AI service from Anthropic, in the USA. In the identification module, a photo a user takes of a document or a vehicle is sent to the service to read the details, with everything in it. So are content imported as points and commands to the AI assistant. An AI reading may be wrong: check the details before relying on them. Details are in the Privacy Policy.

7. Notifications

The App sends essential notifications for events, readiness updates, and new chat messages via Firebase Cloud Messaging (FCM). Your push token is stored on our server and linked to your account. You may control notification permissions via your device settings. Push is not used for marketing.

8. No Payments, Subscriptions, or Advertising

  • The App does not contain any in-app purchases, subscriptions, or fees
  • The App does not display advertisements
  • We do not sell your personal data to third parties

9. Intellectual Property

All intellectual property rights in the App, including software, design, trademarks, and content (excluding user-generated content), are owned by Optima or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the App for its intended purpose only.

10. Termination

You may delete your account at any time in the App: open the menu, tap your name, then in your profile tap “Delete my account” and confirm with an SMS code, or at https://optima-shield.app/delete-account/. We may suspend or terminate your account for violations of these Terms.

11. Disclaimer of Warranties

The App is provided “as is” without warranties of any kind. We do not guarantee uninterrupted or error-free operation. The App is not a substitute for official emergency services.

12. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the App.

13. Indemnification

You agree to indemnify and hold harmless Optima and its operators from any claims, damages, or expenses arising from your breach of these Terms or your misuse of the App.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be brought to your attention via in-app notification or email. Continued use of the App after an update constitutes consent to the updated Terms.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Israel. Any disputes shall be resolved exclusively in the competent courts of Tel Aviv-Yafo, Israel.

16. Contact

For questions or concerns about these Terms:

Service operator: Optima. Version 12.